The world of technological products is growing at a rapid pace, leaving an exceptional need for after-sales services. ServiceCentral provides software that empowers its customers to track, manage, and service millions of products in the world. Our solutions support a broad range of partners within a product’s life including manufacturers, insurers, as well as thousands of service providers.
35,000+ Service Organizations
9+ Million Products Serviced Annually
30+ Countries Serviced
With over a decade of experience in the service and repair sector, Josh offers a deep expertise to ServiceCentral. He’s held leadership positions in various retail repair stores, seamlessly blending sales with operational excellence. Notably, Josh played a key role in launching a franchise focused on computer and phone repairs, even crafting its operational manual and many standard procedures, leading to his role as Director of Operations. Before joining ServiceCentral, he was pivotal in integrating RepairQ across the organization. At ServiceCentral, he’s adeptly managed multiple ServiceNetwork and RepairQ accounts, improving project management and delivery. Josh’s commitment to innovation and efficiency continues to shape exceptional experiences for our valued clients.
Chief Information Officer
Al is responsible for our data center architecture and technology platforms, as well as implementation for our enterprise and global customers. Al is an information systems professional with over 30 years of experience. Prior to joining ServiceCentral, Al was the Chief Technology Officer for the Justice Services Division of G4S, providing electronic monitoring and case management solutions to a global customer base. Al also served as a Principal for New Resources Corporation providing technical services solutions and business process consulting where he was responsible for expanding markets and a tenfold growth in revenue.
Chief Technology Officer
Jeff leads ServiceCentral’s product development and innovation as it aligns with our customer needs and our strategic vision. Jeff joined ServiceCentral as CTO and VP of Product in 2017 after a strategic merger, bringing with him RepairQ, a point-of-sale for repair shops he created five years prior. Before his work with RepairQ, Jeff participated in several software start-ups, as well as consulting in multiple industries and verticals, both designing and implementing unique business systems. Jeff graduated from Oral Roberts University in 2001 with a degree in management information systems.
As Industry Consultant, Steve Teel is focused on delivery of company vision and creating growing value for our customers, partners, and shareholders. Steve has over 25 years of business development and operations experience in service management and telecom. Before joining ServiceCentral, Steve was founder and president of SourceWireless.com, an internet marketplace for wireless equipment. He was also President of EPS Wireless, division president with Arch Wireless, Inc., and president of The Beeper Company of America. He holds a B.S. in Information Technology and Accounting from Jacksonville State University.
ServiceCentral is a privately held company headquartered in Atlanta, Georgia, USA, with offices in Tulsa, OK and Bend, OR. We have distributors in North America, Europe, Latin America, Australia, and Asia Pacific.
Join Our Team
We believe in creating teams with purpose and forging successful career paths as we grow. If you are a hungry, independent thinker who values people and community, we want you on our team.