Referral Partner Program Agreement
BY AGREEING TO THE TERMS AND CONDITIONS SET FORTH HEREIN, YOU SUBMIT TO SERVICECENTRAL TECHNOLOGIES, INC., A DELAWARE CORPROATION (“WE” OR “SERVICECENTRAL” or ”REPAIRQ”), AN OFFER TO PARTICIPATE IN REPAIRQ’S RESELLER PARTNER PROGRAM UNDER THE PROVISIONS OF THIS REFERRAL PARTNER PROGRAM AGREEMENT (THE “AGREEMENT”).
BY CLICKING THE “I HAVE READ & AGREED TO THE TERMS” CHECKBOX, YOU HEREBY AGREE THAT YOU HAVE THE REQUISITE AUTHORITY, POWER AND RIGHT TO FULLY BIND THE PERSON AND/OR ENTITY(IES) (COLLECTIVELY, THE “PARTNER”) WISHING TO PARTICIPATE IN THE RESELLER PARTNER PROGRAM. IF YOU DO NOT HAVE THE AUTHORITY TO BIND THE PERSON AND/OR ENTITY OR YOU OR THE PERSON/ENTITY DO NOT AGREE TO ANY OF THE TERMS BELOW, REPAIRQ IS UNWILLING TO ALLOW YOU TO PARTICIPATE IN THE REFERRAL PARTNER PROGRAM, AND YOU SHOULD NOT CLICK TO ACCEPT THE TERMS OF THIS AGREEMENT.
1.0 SCOPE OF AGREEMENT. This Agreement sets forth the terms and conditions pursuant to which Partner will participate in REPAIRQ’s Reseller Partner Program through which Partner may, but is not obligated to, refer third parties (each a “Lead”) to REPAIRQ for purposes of acquiring REPAIRQ software products (“Software”) and services (collectively the “Products”). Partner will be compensated for purchases by Leads as set forth herein.
2.0 APPOINTMENT AND AUTHORITY.
2.1 Non-exclusive Appointment. REPAIRQ hereby appoints Partner, and Partner hereby accepts such appointment, as REPAIRQ’s non-exclusive referral representative under the terms and conditions set forth herein. In such capacity, Partner will have the right to promote and discuss with Leads those Products authorized in advance by REPAIRQ in writing. REPAIRQ will have the right to update such authorized Products upon written notice to Partner.
2.2 Description of Authority. Partner’s authority under this Agreement shall be limited to: (a) providing Leads to REPAIRQ for the purpose of REPAIRQ soliciting orders for the Products, (b) providing descriptions and information about the Products to potential Leads in accordance with the provisions of this Agreement, (c) demonstrating the Products, if applicable, in accordance with Section 3.0, and (d) performing the tasks listed in Section 4.0 or such other tasks as the parties shall mutually agree upon. Partner shall not have the authority to make any commitments or agreements or to incur any liabilities whatsoever on behalf of REPAIRQ, nor shall REPAIRQ be liable for any acts, omissions to act, contracts, commitments, promises, or representations made by Partner.
2.3 Collateral. In conjunction with referring Leads to REPAIRQ, Partner shall have the authority to provide such Leads with a high-level product description, sales and marketing brochures, and other collateral material supplied to Partner by REPAIRQ or specifically approved by REPAIRQ in writing (“Collateral”). Partner shall have no right to make any changes, additions, or other modifications to such Collateral.
3.0 DEMONSTRATION OF SOFTWARE. Partner shall have the authority to provide demonstrations of the Software in accordance with this Section 3.0. Subject to the terms and conditions of this Agreement, REPAIRQ hereby grants to Partner a nonexclusive, nonsublicensable, nontransferable, revocable, royalty-free, limited license to perform and display the Software in a non-production environment solely for the purpose of demonstrating the Software to potential Leads. Partner shall not use the Software except as explicitly provided under this Section 3.0. Without limiting the foregoing, Partner shall not directly or indirectly use or otherwise exploit the REPAIRQ Products under this Agreement for its own general internal use or for commercial exploitation. Partner shall not reverse engineer, reverse assemble, decompile, or otherwise attempt to derive source code from any software or any part thereof provided in object code format as part of the Software. Except as expressly provided herein, Partner may not use, modify, reproduce, sublicense, distribute, or otherwise provide to third parties the Software, in whole or in part. Partner shall not remove, obscure, or alter any proprietary notices on the Collateral or Software, including, but not limited to, copyright notices, and shall not permit any third party to do so.
4.0 OBLIGATIONS OF REPRESENTATIVE.
4.1 Referral. Partner shall provide a designated referral code to each Lead and Lead shall be instructed to enter the referral code on the Purchase Agreement at the time of purchase. To ensure Partner is entitled to receive a Referral Fee in such case as Lead may fail to enter the referral code at the time of purchase, Partner shall complete fully a referral form, in substantially the form attached hereto as Exhibit A (“Referral Form”), for each Lead and deliver the completed Referral Form to REPAIRQ. REPAIRQ may update the Referral Form from time to time in its sole discretion.
4.2 Information. Upon request, Partner shall discuss each Lead in detail with REPAIRQ and shall provide REPAIRQ with all relevant non-confidential information it has regarding each Lead and the relevant commercial market conditions. Upon REPAIRQ’s request, Partner agrees to actively introduce REPAIRQ to the Lead by arranging a meeting, conference call, or other means of communication with the Lead.
4.3 No Guarantees. Partner shall not make representations or guarantees concerning Products or accept the return of or make any allowance for such Products.
4.4 Compliance with Policies. Partner shall abide by the applicable policies and procedures of REPAIRQ as in effect from time to time and as communicated to Partner.
4.5 Further Assistance. Partner shall furnish such other assistance as REPAIRQ may from time to time reasonably request. 5.0 OBLIGATIONS OF REPAIRQ.
5.1 Marketing Information. From time to time REPAIRQ shall supply Partner with the Collateral to enable Partner to perform its duties and obligations under this Agreement.
5.2 Demonstration. At a time and location mutually agreed upon by the parties, REPAIRQ shall provide a demonstration of the Software to Partner personnel.
5.3 Acceptance. REPAIRQ may, in its sole discretion, either accept or decline any Lead submitted by Partner. Once accepted, a Lead is deemed a “Qualifying Lead” for purposes of this Agreement.
6.0 TERMS OF SALE. REPAIRQ shall determine the terms and conditions (including pricing) pursuant to which it shall offer the Products to Qualifying Leads, provided, however, that such Products shall be provided pursuant to REPAIRQ’s standard agreement for such Products (a copy of which will be delivered to Partner upon request), including the then-current standard End User Terms available at https://www.repairq.io/terms-of-service, together with any changes thereto as may be agreed to by REPAIRQ and such Qualifying Leads (collectively, the “Purchase Agreement”). Partner shall not negotiate or offer to negotiate any terms of the Purchase Agreement on behalf of REPAIRQ.
7.0 PAYMENT TERMS.
7.1 Referral Fee. Subject to the terms and conditions of this Agreement, for each Qualifying Lead that purchases Software from REPAIRQ pursuant to a Purchase Agreement, REPAIRQ shall pay Partner 10% of the Software licensing revenue actually received by REPAIRQ from a Lead during the 12 month period following the Lead’s initial execution of the Purchase Agreement, unless a different referral fee is agreed upon in advance by the parties in writing in connection with a specific potential Lead (in either case, the “Referral Fee”). Partner will receive no consideration for (i) any services, support, or other fees collected by REPAIRQ or (ii) any fees of any kind related to Software licensing revenue after the 12 month license period described above. Except as provided herein, Partner shall not be entitled to any fees or payments by REPAIRQ with respect to such Qualifying Lead, regardless of (a) the terms of the Purchase Agreement between REPAIRQ and such Qualifying Lead, (b) any renewal of the Purchase Agreement between REPAIRQ and such Qualifying Lead, or (c) whether REPAIRQ enters into subsequent agreements with such Qualifying Lead.
7.2 Payment Terms. Within thirty (30) days following REPAIRQ’s actual receipt of the related Software license fees from each Qualifying Lead, REPAIRQ shall pay to Partner the Referral Fees earned by Partner pursuant to this Section 7.0. All Referral Fees shall be paid in US Dollars.
7.3 Exceptions. No Referral Fees shall be paid (a) if Partner provides to REPAIRQ any incorrect or misleading information about the Lead or fails to supply a Referral Form, (b) for any Lead that is a then-current customer or was previously a customer of REPAIRQ or its affiliates, distributors, or resellers, (c) for any Lead with whom REPAIRQ or its affiliates, distributors, or resellers had substantive contact prior to Partner’s submission of a Referral Form for such Lead, (d) if a Lead does not execute a Purchase Agreement with REPAIRQ for the provision of Products within six (6) months after REPAIRQ’s receipt of a Referral Form pertaining to such Lead, or (e) for the provision of any services or products other than the Software, or (f) for any Lead determined to be a Partner Affiliate. Partner Affiliate means any Lead that directly or indirectly, through one or more intermediaries, controls, is controlled by, or is under common control with, such Partner. The term “control” (including the terms “controlled by” and “under common control with”) means the direct or indirect power to direct or cause the direction of the management and policies of a Lead, whether through the ownership of voting securities, by contract or otherwise.
7.4 Payment upon Termination. Subject to this Section 7.0, following termination of this Agreement, REPAIRQ shall pay Partner the Referral Fees for any Qualifying Leads earned on or before the effective date of termination. Except as provided in this Section 7.4, REPAIRQ shall have no obligation to pay Referral Fees to Partner after the effective date of termination.
7.5 Expenses. Partner shall be responsible for all expenses incurred by it in connection with the implementation and performance of its duties and obligations under this Agreement, including, but not limited to: expenses incurred in fulfilling its duties and responsibilities as provided in Section 4.0; compensation, bonuses, and benefits, if any, for its personnel; costs and expenses associated with establishing and maintaining its sales organization and offices; advertising, Software demonstration, and promotion expenses; and any and all taxes, fees, duties, tariffs, or charges which may be imposed on Partner under applicable law.
7.6 Multiple Referrals. In the event that two or more authorized representatives of REPAIRQ, for any reason whatsoever, claim a Referral Fee for the same Qualifying Lead, REPAIRQ reserves the right to award the Referral Fee to one of the representatives or to divide the Referral Fee among the representatives in such proportions as REPAIRQ shall determine to be equitable, and its decision to do so and the manner in which it does shall be final and binding on all parties involved. In no case shall the total amount of Referral Fees paid with regard to any such Qualifying Lead exceed the maximum Referral Fee that could be earned if only one representative were responsible for the Qualifying Lead.
8.0 TRADEMARKS; MATERIALS. Subject to the terms and conditions in the Agreement, REPAIRQ hereby grants, and Partner hereby accepts, a non-exclusive, non- transferable, non-sublicenseable, non-assignable, royalty-free license to use any name, logo, tagline, or other designation displayed on any display screen within the Materials (“REPAIRQ Marks”) solely for purposes of marketing the Products to Leads as further described herein; provided, however, that Partner shall provide REPAIRQ with samples of each use of REPAIRQ Marks prior to such use and shall refrain from all uses that REPAIRQ informs Partner are detrimental to REPAIRQ’s investment in such REPAIRQ Marks. Products and Collateral (including all components, subsequent versions, modifications, corrections, and enhancements thereof made available by REPAIRQ hereunder) are deemed “Materials” as defined in the Agreement.
9.0 OWNERSHIP; PUBLICITY. As between the parties, subject to any license expressly granted by REPAIRQ under this Agreement or an Addendum, REPAIRQ and its suppliers will retain all right, title, and interest in and to the REPAIRQ Marks, REPAIRQ Confidential Information (defined below), and the Materials, including all modifications to or derivative works of the foregoing and all intellectual property and proprietary rights incorporated into or related to the foregoing (collectively, “REPAIRQ IP”). All rights not expressly licensed by REPAIRQ under this Agreement are reserved. Partner will not directly or indirectly obtain or attempt to obtain at any time any right, title, or interest by registration or otherwise in or to the REPAIRQ Marks. Partner acknowledges that the goodwill associated with the REPAIRQ Marks belongs exclusively to REPAIRQ and, upon request, Partner will modify or cease its use of any REPAIRQ Marks. Partner will not take any action inconsistent with the terms and conditions of this Agreement. To the extent that Partner obtains any ownership interest in or to any derivative work or modification to the Materials, Partner hereby assigns to REPAIRQ all right, title, and interest in and to such derivative works and/or modifications. Partner hereby grants to REPAIRQ a license to include Partner’s trademarks and service marks on that portion of REPAIRQ’s website that references its partners. REPAIRQ is under no obligation to include or maintain the display of any such marks. REPAIRQ may issue press releases from time to time pertaining to the relationship created by the parties hereunder and/or a particular End User. All content pertaining to such press releases is subject to Partner’s review and approval, not to be unreasonably withheld.
10.0 DISCLAIMER OF WARRANTIES. Any warranties regarding the Materials are made only to End Users who acquire trial licenses or subscription licenses pursuant to the terms and conditions of the End User Terms, and no such warranty is extended to Partner. WITH THE EXCEPTION OF ANY EXPRESS WARRANTIES OFFERED BY REPAIRQ UNDER THIS AGREEMENT OR A SPECIFIC ADDENDUM, ALL OTHER WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT, ACCURACY, NON-INFRINGEMENT, TITLE, MERCHANTABILITY, AND THOSE THAT MAY ARISE FROM ANY COURSE OF DEALING OR PERFORMANCE, ARE HEREBY DISCLAIMED.
11.1 By REPAIRQ. REPAIRQ will defend any action brought by End Users or other third parties against Partner based on claims, losses, demands, causes of action, and/or judgments (including attorneys’ fees and court costs) (collectively “Claim(s)”) that (a) the Materials (i) infringe or misappropriate any copyright, trademark, moral right, or trade secret or (ii) caused a physical injury to any End User, or (b) REPAIRQ has breached an express warranty to End Users in the End User Terms. REPAIRQ will pay any settlement or final award against Partner based on such Claims unless it is found that the infringement, injury, or warranty breach arises from Partner’s acts or omissions (including any breach of this Agreement by Partner). In such a case, Partner shall pay any settlement or final award against it and shall reimburse REPAIRQ for all defense expenses.
11.2 By Partner. Partner will defend any action brought by End Users or other third parties based upon Claims arising from (a) Partner’s activities under this Agreement, (b) any unauthorized guarantees or warranties regarding the Materials, (c) any breach of this Agreement, or (d) Partner’s obligations under this Agreement, and Partner will pay any settlement or final award against REPAIRQ based on the foregoing Claims.
11.3 Procedure. The party seeking indemnity will give the indemnifying party prompt notice of any Claim and provide reasonable assistance to the indemnifying party in the defense of the Claim. REPAIRQ may choose, in its sole discretion, to assume control over any litigation or settlement for any Claim involving the Materials. Further, Partner will not discontinue or settle any claim in a manner that does not unconditionally release REPAIRQ without REPAIRQ’s prior written consent.
11.4 Limitation. Section 11.0 states Partner’s sole and exclusive remedy, and REPAIRQ’s sole and exclusive liability, for any intellectual property infringement.
12.0 LIMITATIONS ON LIABILITY. EXCEPT WITH RESPECT TO BREACHES OF SECTION 8.0 OR REPAIRQ’S INDEMNIFICATION OBLIGATIONS UNDER SECTION 6.0 ABOVE, IN NO EVENT SHALL REPAIRQ BE LIABLE TO PARTNER, END USERS, OR TO ANY THIRD PARTY, WHETHER UNDER THEORY OF CONTRACT, TORT, OR OTHERWISE, FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, CONSEQUENTIAL, OR SPECIAL DAMAGES (INCLUDING ANY DAMAGE TO BUSINESS REPUTATION, LOST PROFITS, OR LOST DATA), WHETHER FORESEEABLE OR NOT AND WHETHER OR NOT REPAIRQ IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. REPAIRQ’S AGGREGATE CUMULATIVE LIABILITY TO PARTNER, END USERS, AND THIRD PARTIES IN CONNECTION WITH THIS AGREEMENT SHALL NOT EXCEED, REGARDLESS OF WHETHER UNDER THEORY OF CONTRACT, TORT, OR OTHERWISE, THE GREATER OF $10,000.00 OR THE FEES ACTUALLY PAID BY REPAIRQ TO PARTNER UNDER THE PARTICULAR ADDENDUM TO WHICH SUCH LIABILITY PERTAINS.
13.0 CONFIDENTIALITY. The terms of this Section 13.0 shall supersede any separate confidentiality or non-disclosure agreement between the parties.
13.1 Definition. “Confidential Information” means, with respect to a party (the “Disclosing Party”), information that pertains to such party’s business, including, without limitation product roadmaps, performance results, and technical, marketing, financial, employee, planning, pricing, and other confidential or proprietary information. Confidential Information will be designated and/or marked as confidential when disclosed, provided that any information that the party receiving such information (the “Receiving Party”) knew or should have known, under the circumstances, was considered confidential or proprietary by the Disclosing Party will be considered Confidential Information of the Disclosing Party, even if not designated or marked as such.
13.2 Protection. The Receiving Party shall preserve the confidentiality of the Disclosing Party’s Confidential Information and treat such Confidential Information with at least a reasonable standard of care. The Receiving Party will use the Confidential Information of the Disclosing Party only to exercise rights and perform obligations under this Agreement or any Addenda. Confidential Information of the Disclosing Party will be disclosed only to those employees and contractors of the Receiving Party with a need to know such information.
13.3 Exclusions. The receiving party shall not be liable to the Disclosing Party for the release of Confidential Information if such information:
(a)was known to the Receiving Party on or before Effective Date without restriction as to use or disclosure; (b) was in the public domain on or before the Effective Date; (c) came into the public domain after the Effective Date through no fault of the Receiving Party; (d) was independently developed solely by the employees of the Receiving Party who have not had access to Confidential Information; or (d) is divulged pursuant to any legal proceeding or as otherwise required by law, subject to the receiving party giving all reasonable prior notice to the Disclosing Party to allow it to seek protective or other court orders and provided that the Receiving Party uses best efforts to make such disclosure under conditions of confidentiality.
14.0 TERM. This Agreement shall commence on the Agreement Effective Date and shall remain in effect until terminated by either party in writing. Termination of the Agreement for any reason shall not affect obligations that have accrued as of the date of termination. Sections 4.3, 6.0, 7.4, 9.0, 11.0, 12.0 and 13.0 shall survive termination or expiration of the Agreement; otherwise, all rights and obligations of the parties under this Agreement shall terminate upon any such termination or expiration.
15.0 EFFECT OF AGREEMENT. Except as expressly provided in this Agreement, all terms and conditions of the Agreement shall remain in full force and effect and nothing in this Agreement shall be deemed to waive or modify any of the provisions of the Agreement. In the event of any express conflict between the Agreement and this Agreement, the Agreement shall govern. This Agreement may be amended only by a written document signed by both parties.
Exhibit A (“Referral Form”)
Complete by visiting https://www.repairq.io/refer-the-q/