Bring customers from appointments, quotes, or walk-ins directly into a check-in process that combines customer, equipment, issues, diagnostics, and sales together in a workflow modeled by the pros.
Maintaining effective tracking in a high-volume repair shop isn’t always simple. You have dozens, if not hundreds of customers and devices, including back-orders, reworks, and refurbishments. That’s why RepairQ® has perfected the queue.
Repair Tech Process
Technicians are the key to a successful repair shop. The Repair Tech Process empowers techs to capture issues and resolutions, and then report proper next steps to their team.
Every successful repair retailer ensures their customers are communicated to along each step of the journey, no matter how small. RepairQ has made customer communication easy.
Servicing with Qpop
With Qpop, RepairQ’s point-of-purchase app, show service estimates and capture electronic authorization and waiver signatures.