RepairQ® offers a free feature that brings protection plans directly into your point-of-sale experience. Warranty Sales seamlessly provides a turn-key protection plan sales program, reporting, controls and claims tracking for your retail repair stores.

How do Warranty Sales work?

Strategic Sales Opportunity

An employee suggesting a protection plan to a customer

RepairQ looks for the right opportunity to suggest the sale of a protection plan to your customer service reps. When RepairQ recognizes that a sale is possible, it will prompt the CSR on screen, requiring feedback before continuing with the point-of-sale experience.

Intelligent Sales Prompting

Suggestive sales prompt on a CSR

A suggestive sale prompt, including a recommended plan and benefits, is presented at the right time so your CSR knows exactly what, when and how to sell it. If selected, the prompt automatically attaches the plan, eliminating manual lookups.

Automatic Product Registration

Since RepairQ automatically reports all required sales data, there’s no manual report to file, no product registration required by the customer and no reconciliation of sales reporting needed to maintain an integrated protection plan program.

Instant Sales Reporting

Staff performance screen

To get the most out of your warranty sales program, RepairQ has developed special reports to track your sales, profits, costs and payables due back to an integrated provider, along with the performance of your staff and stores.

Integrated to seamlessly deliver Safeware® Protection Plans.

Warranty Sales features are uniquely integrated with Safeware, a warranty management and technology company, to deliver protection plans specifically tailored to repaired and refurbished devices.

With the Warranty Sales feature, you are able to build your own program using Safeware products and easily manage it in RepairQ. Multiple products and options are available, allowing you to pair plans with certified refurbished devices and repairs.

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Extended Manufacturer’s Warranty

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Accidental Damage Due to Handling

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Theft & Loss Protection

Additional Protection Plans may be available.
Please contact Safeware™ for additional information.

What happens after a protection plan is sold?

Selling protection plans gives your store the opportunity to earn repeat business when your customers return for warrantied repairs.

As a certified repair center, your technicians can accept a warrantied repair into RepairQ, and after validating the claim, perform the repair as usual while tracking the work, deductible and liability.

As a RepairQ Enterprise user, tracking claims, liabilities and account receivables has never been easier.