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Repair and Service Ticket Tracking
Track the complete repair workflow of cell phones, computers, and other devices from check-in to checkout.
[/vc_column_text][vc_btn title=”View Plans and Pricing” style=”gradient-custom” gradient_custom_color_1=”#0091cd” gradient_custom_color_2=”#20c1de” shape=”round” align=”center” link=”url:https%3A%2F%2Fwww.repairq.io%2Fpricing%2F” el_class=”global_button banner_btn_blue”][vc_empty_space height=”64px”][/vc_column][/vc_row][vc_row full_width=”stretch_row” equal_height=”yes” content_placement=”middle”][vc_column width=”1/2″ css=”.vc_custom_1525447926937{padding-right: 10% !important;padding-left: 10% !important;}”][vc_column_text]
Repair Intake
Bring customers from appointments, quotes, or walk-ins directly into a check-in process that combines customer, equipment, issues, diagnostics, and sales together in a workflow modeled by the pros.[/vc_column_text][ultimate_icon_list icon_size=”20″ icon_margin=”20″][ultimate_icon_list_item icon=”Defaults-check” icon_color=”#0091cd”]Add customers and equipment for repair[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-check” icon_color=”#0091cd”]Use checklists or integrated diagnostic tools to capture equipment condition[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-check” icon_color=”#0091cd”]Suggest service, parts, and retail to your customer on the fly[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-check” icon_color=”#0091cd”]Capture customer confirmations with electronic forms and signatures[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-check” icon_color=”#0091cd”]Collect deposits and any other required information[/ultimate_icon_list_item][/ultimate_icon_list][/vc_column][vc_column width=”1/2″ css=”.vc_custom_1525448978146{background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;}”][vc_single_image image=”7478″ img_size=”full” alignment=”center”][vc_empty_space][/vc_column][/vc_row][vc_row full_width=”stretch_row” equal_height=”yes” content_placement=”middle”][vc_column width=”1/2″ css=”.vc_custom_1525447926937{padding-right: 10% !important;padding-left: 10% !important;}”][vc_single_image image=”7565″ img_size=”full” alignment=”center”][/vc_column][vc_column width=”1/2″ css=”.vc_custom_1525448978146{background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;}”][vc_column_text]
Repair Queue
Maintaining effective tracking in a high-volume repair shop isn’t always simple. You have dozens, if not hundreds of customers and devices, including back-orders, reworks, and refurbishments. That’s why RepairQ® has perfected the queue.[/vc_column_text][ultimate_icon_list icon_size=”20″ icon_margin=”20″][ultimate_icon_list_item icon=”Defaults-check” icon_color=”#0091cd”]Track all tickets in the Queue based on status and priority.[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-check” icon_color=”#0091cd”]Quickly view what’s important to techs, sales reps, and management.[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-check” icon_color=”#0091cd”]Easily search your Queue for any ticket, anywhere.[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-check” icon_color=”#0091cd”]Transfer tickets or easily check one in and get to work.[/ultimate_icon_list_item][/ultimate_icon_list][vc_empty_space height=”64px”][/vc_column][/vc_row][vc_row full_width=”stretch_row” equal_height=”yes” content_placement=”middle”][vc_column width=”1/2″ css=”.vc_custom_1525447926937{padding-right: 10% !important;padding-left: 10% !important;}”][vc_column_text]
Repair Tech Process
Technicians are the key to a successful repair shop. The Repair Tech Process empowers techs to capture issues and resolutions, and then report proper next steps to their team.[/vc_column_text][ultimate_icon_list icon_size=”20″ icon_margin=”20″][ultimate_icon_list_item icon=”Defaults-check” icon_color=”#0091cd”]Assign and track techs to each ticket[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-check” icon_color=”#0091cd”]Create and track your unique workflow with statuses and forms[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-check” icon_color=”#0091cd”]Easily search or scan to add labor and parts[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-check” icon_color=”#0091cd”]Capture technician notes and resolutions[/ultimate_icon_list_item][/ultimate_icon_list][/vc_column][vc_column width=”1/2″ css=”.vc_custom_1525448978146{background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;}”][vc_single_image image=”7590″ img_size=”full” alignment=”center”][vc_empty_space][/vc_column][/vc_row][vc_row full_width=”stretch_row” equal_height=”yes” content_placement=”middle”][vc_column width=”1/2″ css=”.vc_custom_1525447926937{padding-right: 10% !important;padding-left: 10% !important;}”][vc_single_image image=”7593″ img_size=”full” alignment=”center”][/vc_column][vc_column width=”1/2″ css=”.vc_custom_1525448978146{background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;}”][vc_column_text]
Customer Communication
Every successful repair retailer ensures their customers are communicated to along each step of the journey, no matter how small. RepairQ has made customer communication easy.[/vc_column_text][ultimate_icon_list icon_size=”20″ icon_margin=”20″][ultimate_icon_list_item icon=”Defaults-check” icon_color=”#0091cd”]Illustrate diagnostic results to customers through Qpop™ tablet app[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-check” icon_color=”#0091cd”]Present customer with service recommendations and price for approval[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-check” icon_color=”#0091cd”]Provide real-time updates on repair status using Qsite™ customer portal[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-check” icon_color=”#0091cd”]Automatically send emails and texts based on rules you create[/ultimate_icon_list_item][/ultimate_icon_list][vc_empty_space height=”64px”][/vc_column][/vc_row][vc_row full_width=”stretch_row” equal_height=”yes” content_placement=”middle” css=”.vc_custom_1525449029812{background-color: #eaeef2 !important;}”][vc_column width=”1/2″ css=”.vc_custom_1525449052431{padding-right: 10% !important;padding-left: 10% !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_custom_heading text=”Servicing with Qpop” font_container=”tag:h3|text_align:left|color:%23595959″ use_theme_fonts=”yes”][vc_raw_html]JTNDaW1nJTIwc3JjJTNEJTIyaHR0cHMlM0ElMkYlMkZyZXBhaXJxLmlvJTJGd3AtY29udGVudCUyRnVwbG9hZHMlMkYyMDE0JTJGMDklMkZibHVlLXNsaWRlci1pY29uLmdpZiUyMiUzRQ==[/vc_raw_html][vc_column_text]With Qpop, RepairQ’s point-of-purchase app, show service estimates and capture electronic authorization and waiver signatures.[/vc_column_text][vc_btn title=”Learn More” style=”gradient-custom” gradient_custom_color_1=”#0091cd” gradient_custom_color_2=”#20c1de” shape=”round” link=”url:https%3A%2F%2Frepairq.io%2Fqpop” el_class=”global_button banner_btn_blue”][/vc_column][vc_column width=”1/2″ css=”.vc_custom_1525449070567{padding-right: 10% !important;padding-left: 10% !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_single_image image=”7509″ img_size=”full”][/vc_column][/vc_row]