This year has been pretty wild.
Recent events have affected our industry in many different ways, and some repair shops have seen their businesses collapse while others have continued to thrive. Navigating through this period can be especially challenging with “black swan” events such as this.
To better understand the magnitude of the volatile business environment, last month we examined the second and third-order effects of the coronavirus, as well as the most important factors to take into consideration as stores begin the reopening process.
To support the repair community, we’ve connected with owners, integrated partners, and industry leaders that are experiencing success to better understand what they’ve done to adapt their business. We’ve synthesized their best practices and put them into a new playbook: Operation Reopen.