Virtual Event Series for Repair Leaders


This year has been pretty wild.

Recent events have affected our industry in many different ways, and some repair shops have seen their businesses collapse while others have continued to thrive. Navigating through this period can be especially challenging with “black swan” events such as this.

To better understand the magnitude of the volatile business environment, last month we examined the second and third-order effects of the coronavirus, as well as the most important factors to take into consideration as stores begin the reopening process.

To support the repair community, we’ve connected with owners, integrated partners, and industry leaders that are experiencing success to better understand what they’ve done to adapt their business. We’ve synthesized their best practices and put them into a new playbook: Operation Reopen.

What to expect

This 12 part live webinar breaks down:

  • How to be a leader during a crisis
  • How to communicate to your community you’re open and you’re keeping them safe
  • A process for ensuring your message is consistent online and in-store


How do I sign up?

All sessions are free to attend but registration is required.

What will I learn?

Future Sessions and Whitepapers:

  •  The goal of the playbook is simple: help the industry develop a reopening strategy that unlocks massive growth for the remainder of the year.



If you’re struggling with reopening in your community or think that there’s room for improvement through tiny adjustments, then we’d love to have you.

Upcoming Session

CouchCon: The Importance of Leadership

Think first, act later, or act quickly? Join us for CouchCon’s The Importance of Leadership webinar where we’ll explore what leaders are up against these days and how they can act to ensure their employees stay satisfied and focused.

Previous Session | May 7, 2020

CouchCon: Taking Your Business in Unconventional Directions

What do I need to do for my business right now? Join us as we dig into this question exploring historical successes, current data and answering your questions on how to successfully pivot your business no matter the circumstances. Read More

Previous Session | April 15, 2020

CouchCon: An Overview of the WISE™ Certification

The virtual event will cover the topic of certifications with an overview presentation of the CTIA WISE certification. This session will be followed by a discussion among repair industry stakeholders representing a diverse group of businesses. Read More 

Supporting Organizations